Production Mill at
The Open University

Learn why over 950 production staff at the Open University - both internal staff and external production companies - use Production Mill to manage the production of all the University’s educational output.

Last Updated · January 21st, 2021

The Open University (The OU) is the largest distance learning institution in the UK. It leads the way in the amount of original audio & video content it creates for its students and the general public. Each year more than 10,000 pieces of Audio & Video content are commissioned and produced for the University, including the many factual programmes it co-produces with the BBC, both by internal University staff and a large number of external production companies.

Before 2013, the production process within the University was highly inefficient and created financial and legal risks. It promoted duplication of effort resulting in many lost man-hours. The OU could not adequately track what 3rd party copyrighted material (such as music, images, movie & TV clips) were used in their Audio and Video content, leaving the University open to legal challenge.

Furthermore, restricted budgets were placing a greater emphasis on the reuse of existing content. But reuse was difficult, and in many places impossible, because there were inadequate records of what copyrighted material had been included in the existing content.

An off-the-shelf solution was sought, but nothing was found to match the OU’s requirements. The University brought in an external software consultancy, Knowing Logic, to develop a custom solution.

Led by the University's Licensing and Acquisitions department, the project was launched in late 2012 with the aim to be running in time to manage the production of the 2013-2014 academic year’s content.

The solution was called the Production Portal (now Production Mill). The project's aims were: fully track the 3rd party copyrighted material used in all University productions, save the University time and money in the production process, and encourage reuse of existing content, again saving the University money.

After a short agile development process, a pilot project launched on the Microsoft Azure Cloud in April 2013. Soon after, the project went live with all 2014 audio & video content produced through the new system.

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Over the months and years, the system continued to grow and was successfully rolled out into new Univeristy areas. With the Microsoft Azure Cloud technology underpinning the system, no changes were required to handle the increased user-base.

As it was embraced by new departments, each had its own ideas and suggestions, which were incorporated into the project.

The system now not only manages the production of all audio and video output, it now manages the production of all types of educational output from the University - including books, e-books, promotional material and TV and radio programmes.

Award Winning

In 2015, the system won two awards. The THELMA ‘Digital Innovation of the Year’ award recognised the profound impact the project had on the University, as well as its applicability to the full education sector.

The Computer Weekly ‘Cloud Project of the Year’ award celebrated its innovation in using the technology provided by the Microsoft Azure Cloud platform.

The publicity from these awards generated interest from other UK Institutions, with many visiting the University to see the system in use and to discuss the OU’s licensing and production workflows.

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Features and Functionality

Today, the system’s main features are:

1. Logging 3rd party copyrighted material that have been used in a piece of educational output, and the rights the University has licensed for those assets.

2. A rich multi-media cloud-based asset library, that content producers and academics can log into from anywhere to search, view, download and reuse existing content; and also upload new content they have created.

3. A production workflow and approval system for commissioners, producers and academics to keep track of production paperwork, budgets and timelines.

4. Automatic contract generation, to streamline the process of creating commissioning contracts for the large number of external production companies the University uses.

5. Reporting. Tracking everything being produced in the system allows University department heads to budget for new productions and to adjust staffing levels to cope with the demands of the University’s productions.

The Production Mill System in Numbers

The OU’s version of Production Mill now has over 1,000 users, both internal University staff and external users from the many production companies the OU employs.




Media Productions Made


Cleared Copyrighted Assets

The system has been used to produce over 30,000 pieces of audio & video content, from an 18 hour long Massive Open Online Course (MOOC) on Managing Personal Investments, to short audio clips that are only a few seconds long.

Get in Touch

Production Mill is the culmination of 7 years of simultaneous development and real-life usage at the Open University, one of the world’s most prolific creators of content – written, recorded, photographed and filmed. If your organisation is looking for one system that can manage all of your production workflow needs, then Production Mill offers you a tried and tested solution that will transform the way you work.

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About Production Mill

Production Mill is the multi-award winning cloud-based system, built for all members of your production teams to plan, commission, track, create and deliver great content.

Contact Details

272 Bath Street,
Glasgow, Scotland,
G2 4JR